Our Support Policy

We aim to support our staff and customers by providing tools and systems to allow secure access to our online products and services.

We aim to provide support for our services on multiple operating systems: Windows (Vista and above), macOS (Current and previous release), Linux, Android, and iOS.

We provide support for the use of IT Services managed desktops (including PCs, laptops, and virtual machines) and owned devices.

Support IS NOT provided for repairs to owned devices. We can refer you to our internal service www.babslab.com

We provide support for peripheral equipment (e.g., monitors, local printers, external hard drives).

Our IT support staff will respond to support requests by phone, email, or in person.

Support for owned devices will not normally exceed 45 minutes per incident. After this time, we may advise you to use an external third-party service.

We will endeavour to resolve your issue, in line with our stated policy, but cannot guarantee that all issues will be resolved.